FAQs

How can I contact you ? 

We have 24/7 Live Chat on the website, or email moroccantouch.info@gmail.com

What size should I order ?

Head to our 24/7 Live Chat or email moroccantouch.info@gmail.com so we can help you personally find your best fit! We have also created a sizing guide, which can be seen here

How much does delivery cost ?

We offer free international delivery for orders over 200€. Moroccan Touch uses DHL EXPRESS for all orders. 

How can I change or cancel my order ? 

If you need to make any changes to your order, please contact us at moroccantouch.info@gmail.com within 8 hours of placing your order.  We will not be able to make any changes beyond that period.

When will my order arrive ? 

We generally deliver all orders in 7 to 10 working days but due to the high season number of orders deliveries may be delayed to 12 to 15 days. We do our best to ensure the timely delivery of all orders.

How can I track my order ? 

When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email moroccantouch.info@gmail.com

What payment methods does Moroccan Touch accept ? 

Currently we accept Credit Card Payments. 
If you would like to arrange payment via another method, we are happy to try and assist your request!
Please contact us directly at moroccantouch.info@gmail.com to arrange this.

Will I have to pay any duties and taxes on top of my order ? 

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that Moroccan Touch does not have any control for any duties, customs and taxes levied by the country your order is being shipped to.   We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by Moroccan Touch, please contact your local customs office to find out more information if you are unsure of the charges.

How do I take care of my Moroccan Touch pieces ?

Dry clean or handwash • Do Not Bleach • Do Not Tumble Dry

What is your return policy ? 

We offer 14-days hassle-free return for your order.
The item/s must be in original condition, unworn and unaltered in any way.

Unfortunately, we cannot accept any returns that do not meet above requirements. 

Moroccan Touch offers a full refund (item price excluding original shipping cost).

All returns can be sent to our Returns Warehouse based in Morocco : 

Moroccan Touch 
3 rue Jbal Bouiblane
Casablanca 20000
Maroc 

Phone : 00212522201545

How do I request a return ? 

To initiate a return, simply email us at moroccantouch.info@gmail.com using the e-mail address used to process your order within 14 days of receiving your parcel. 

Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs. 

Once the items have been received, we will send your new piece/s out or you will receive your refund (item price excluding original shipping cost).

Moroccan Touch cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.

What if the item I receive is damaged or faulty ? 

We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at moroccantouch.info@gmail.com so we can urgently review the matter for you!